Frequently Asked Questions

Question 1

Why is my garage door not going down?

Accepted Answer

If your garage door isn't closing and the opener light is flashing, it's likely that your photo eyes are misaligned. Photo eyes are safety sensors that ensure nothing is blocking the door's path. Here's how to check and fix the issue:      1. Check for misalignment: Hold constant pressure on the wall panel to override the photo eyes. If the door still doesn't go down, it's a sign the sensors are misaligned.     2. Align the photo eyes: The photo eyes must be aligned directly at each other. Look for steady lights on both eyes. If the lights are flickering or off, the alignment needs adjustment.      3. Adjustment: Photo eyes can be adjusted in or out, or up and down. Most models have a small thumb screw that can be loosened to make adjustments. Once properly aligned, tighten the screw. Some models might require you to gently bend the photo eyes by hand.      4. Locate the photo eyes: If you're unsure where the photo eyes are, they are usually located on either side of the tracks, about 6 inches from the ground. They may be clipped to the track or mounted on the side of each track.  After realigning the sensors, make sure both photo eyes have steady lights. This should resolve the issue, and your door should function properly again!

Question 2

How do I lock the door back down after manually pulling it up?

Accepted Answer

Locking the garage door back down after manually pulling it up, especially during a power outage, can be a bit tricky. Sometimes when you pull the door down, you may unintentionally pull it from the back, near the motor, which can lock it out and prevent it from reengaging. To properly lock the door back in, you need to pull the door down and forward, towards the outside of the garage, rather than pulling it towards the motor. This will allow the door to reengage properly and ensure it is securely locked in place.

Question 3

What types of door services does Rod’s Doors offer?

Accepted Answer

Rod’s Doors specializes in residential and commercial overhead door repair and replacement.  Whether it’s fixing springs, cables, openers, or installing new doors, their expertise covers a wide range of garage door solutions.

Question 4

What areas does Rod’s Doors serve?

Accepted Answer

They primarily serve Jefferson and Dodge counties in Wisconsin, providing door services across Watertown and nearby communities.

Question 5

When was Rod’s Doors established, and are they a local business?

Accepted Answer

Rod’s Doors was founded in 2004 and is a locally owned company based in Watertown, WI.  They focus on delivering quality door services to their community with local knowledge and commitment.